Frequently Asked Questions

No. MoneyTap Pakistan is a completely independent product operated by ZANDA Financial Services (Private) Limited, a Pakistani Non-Banking Finance Company (NBFC) licensed by SECP (license number SECP/LRD/123/ZFSPL/2023-39). It has no corporate relationship, ownership, or operational connection to the Indian "MoneyTap" service (operated by Freo / MWYN Tech Private Limited). The two products have different loan terms, different interest rates, different repayment schedules, and serve different markets under different regulators. Learn more on our About page.

MoneyTap Pakistan is operated by ZANDA Financial Services (Private) Limited, a Non-Banking Finance Company (NBFC) registered with and licensed by the Securities and Exchange Commission of Pakistan (SECP). The official license number is SECP/LRD/123/ZFSPL/2023-39 and the company is listed on the SECP whitelist of approved digital lending applications.

Yes. MoneyTap is fully legal in Pakistan. It is licensed by SECP under the NBFC Regulations and appears on the SECP official whitelist of approved digital lending apps. The platform follows AML/KYC verification standards and complies with the Personal Data Protection Ordinance (PDPO) 2023 for data security.

Any Pakistani national aged 20 to 60 years with a valid CNIC and a stable source of income can apply. Salaried employees, self-employed individuals, and small business owners are all eligible. You also need an active JazzCash, Easypaisa, or bank account to receive funds.

Prepare your CNIC (Computerized National Identity Card) and a valid Pakistani mobile number. Complete the personal information and identity checks in the app, and manually enter three reference contacts. These contacts are not guarantors. Salary slips, bank statements and utility bills are not required for the standard application.

No guarantor, collateral or security deposit is required. You do need to enter three reference contacts manually during the application. These contacts are not guarantors.

MoneyTap Pakistan offers personal loans from Rs.3,000 (minimum) to Rs.50,000 (maximum). First-time borrowers typically start at a lower limit, and the available credit increases with on-time repayment history.

Repayment is made in installments of 15 days each. New borrowers usually start with 2 installments (30 days). Longer tenures — 3 installments (45 days) or 4 installments (60 days) — open up as you build a record of on-time repayment. The tenures available to you are shown in the app when you apply.

Markup is charged on the outstanding balance, and the daily rate depends on the tenure you take — it starts from 0.3% per day on the longest tenures, which open up as you build a repayment record. Shorter tenures cost more per day. Your exact markup, each installment and the total repayment amount are shown in the app before you confirm — that figure is what you pay.

No. MoneyTap follows a transparent pricing policy. There are no upfront processing fees, no service fees deducted before disbursement, no annual fees, and no surprise charges. The total repayment amount shown in the app is exactly what you pay.

The application form takes about 3 minutes to complete. Approval is automated and typically returned within 5 to 30 minutes during business hours. There are no manual review queues for standard applications.

Once approved, funds are disbursed to your registered wallet or bank account within 12 hours (most cases within a few hours, maximum 24 hours). Disbursement happens 24/7, including weekends and public holidays.

MoneyTap disburses loans through JazzCash, Easypaisa, and major Pakistani commercial bank accounts. You choose your preferred method during the application.

Repayment is made through the MoneyTap app using JazzCash or Easypaisa. Bank-account repayment is not currently supported. The app shows the amount due and available payment instructions. You can also repay before the due date; check the app for any early-repayment rate or discount.

Yes. You can repay before the due date. If the app displays an early-repayment rate or repayment discount, paying early may provide that benefit. MoneyTap reports repayment performance to Tasdeeq weekly, so on-time payment can strengthen your credit history and may support future approval or a higher limit. Each application is reassessed, so these outcomes are not guaranteed.

If you miss the due date, a late payment fee is applied per day until the outstanding amount is cleared. The exact late fee is disclosed in your loan agreement before you accept the loan. MoneyTap follows ethical, SECP-compliant collection practices — there are no abusive calls, no contacting your friends or family, and no public shaming.

Yes. All personal data is encrypted in transit and at rest. MoneyTap complies with the Personal Data Protection Ordinance (PDPO) 2023 of Pakistan. The platform never sells customer data to third parties, and access is restricted to authorized personnel for loan processing only.

No. MoneyTap does not request access to your phone contacts, gallery, photos, or messages for loan processing. The only permissions needed are camera (for CNIC photo verification) and notifications. Any data collected is used solely for fraud prevention and credit assessment.

Customer support is available 24/7 through the in-app chat feature. You can also reach us at support@money-tap.com or via the contact form on www.money-tap.com/contact. For complaints or regulatory matters, you may also escalate to SECP via their official complaint portal.

You can file a complaint directly through the in-app support, by emailing complaints@money-tap.com, or by writing to ZANDA Financial Services. As a SECP-licensed NBFC, MoneyTap is also subject to SECP's complaint resolution mechanism, which you can access via secp.gov.pk.